First thing on Thursday morning I phoned the Sears service line, since the fridge had been purchased there. They told me that they were extremely busy and a tech couldn't come out to our home until Monday between the hours of 8 AM and 4 PM. Fine. We bought some ice so we could keep our few perishables in a cooler.
Monday arrived, and the tech didn't get here until late in the afternoon. He confirmed our suspicion that the fan motor wasn't working to blow the cold air from the freezer into the fridge. No, he didn't have the parts with him, he'd have to come back on Friday.
Surely a dead fan motor is a relatively common problem. Is it too much to expect a tech to have parts with him when he goes to inspect appliances that were bought at his company?
In recent years we have spent over $12K at Sears for appliances, clothing, and vacations. Why should we have to wait ten days for a fridge repair and then on top of that have to replace anything that spoiled in the interim? No wonder the company is having financial trouble: the service sucks.